Rotator Connection issue

[psmaglik]

When I choose use the move command in the utility platform it will move to the destination and then the rotator screen disconnects. This is the error message I get when doing this:

System.Net.Http.HttpRequestException: No connection could be made because the target machine actively refused it. (localhost:32000) ---> System.Net.Sockets.SocketException (10061): No connection could be made because the target machine actively refused it.
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
--- End of inner exception stack trace ---
at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at Peg.UI.RJesHttpClient.BaseHttpClient.RequestAsync[T](String uri, HttpMethod httpMethod, HttpContent httpContent, ErrorHandling errorHandling)
System.Net.Sockets.SocketException (10061): No connection could be made because the target machine actively refused it.
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|285_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)

Also getting this error:
ystem.NullReferenceException: Object reference not set to an instance of an object. at Peg.UI.Core.ConfigurationProvider.get_Item(String key)

[Kristofer]

Was there a follow up for this issue?

I am assuming it was networking or firewall. But just appears as if no response for weeks? Pegasus reached out directly and resolved?

[herringbur]

This error suggests that the application is trying to connect to a service running on 'localhost' at port '32000', but it’s unable to establish a connection. Is it true?

[rootsdoor]

Ensure that all cables and connectors between the rotator and the control unit are securely attached. Loose or damaged cables are common causes of connection issues.