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Pocket Powerbox Advance Gen2 USB2 Drops Connections
Posted: Sat Jan 28, 2023 5:03 pm
by jtwaters
Three times last night my Pocket Powerbox Advance Gen2 dropped the USB2 connections. I am running the current Unity release. Is this a known problem and is it being addressed? I am getting ready to scrap the Powerbox. The USB2 cables are good and I am using the Pegasus 12volt power supply.
Jim
Phoenix, AZ
Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections
Posted: Tue Jan 31, 2023 9:48 pm
by Evans
There is no such issue. Either you have a USB cable issue (long cables) or USB pin contact issue.
Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections
Posted: Tue Jan 31, 2023 11:54 pm
by jtwaters
As I said the cables are good (new) and also under 10". Both ports get dropped - auto-guider and FocusCube2. I have no issues with the USB3 port.
Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections
Posted: Thu Feb 02, 2023 8:05 pm
by Graeme
At least you got a response!
Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections
Posted: Wed Feb 08, 2023 8:34 am
by Evans
The official support channel is not this forum. This is a user forum and we do not provide customer support via this channel.
You can reach us at
support@pegasusastro.com