Re: DMFC and Unity not working with ASCOM
Posted: Thu Jan 26, 2023 10:58 pm
The following was sent on Tuesday, January 24, 2023 at 16:11 UTC:
Hello, Pegasus Astro Support Team,
My Pegasus Astro Dual Motor Focus Controller is now completely non-functional.
The LED light does not come on when it is connected to a working 12V power supply. I tried three different power supplies just to make sure.
When the unit is connected to a PC, the PC does not recognize that it has been plugged in. There is nothing in Device Manager to indicate when the device has been connected to a PC. Again, I have tried a desktop, and two laptops, and there is no response from any of them. Two machines are running Windows 10 Professional, and one is running Windows 10 Home. Two of the machines are in my house, and the third is in my observatory. I also tried several USB-A to USB-B cables that are also known to be working, too.
Nothing I have tried gets any response from the unit.
I have three telescopes, two of which have stepper motor focusers on them:
1. An 80mm f/7 APO that has a Moonlight focuser with a 12V ZWO EAF;
2. A 6”Ritchey-Chretien with a TS-Optics MONORAIL focuser, which has a USB-FOC.US motor and controller that is still working after almost 10 years of service; and
3. A 12” Meade SCT that has a Meade Zero Image Shift Focuser, which is the telescope that I want to use your DMFC with. The focuser continues to work with a JMI Motor focus controller that I’ve had since 2005. Eventually, I want to replace the DC motor in the ZIS focuser with a small stepper motor, which is why your DMFC is so attractive.
I contacted the owner of the company I purchased the DMFC from, and was advised to get in touch with you.
How do I return this unit for replacement or repair?
Thank you,
Roger Hill
Hello, Pegasus Astro Support Team,
My Pegasus Astro Dual Motor Focus Controller is now completely non-functional.
The LED light does not come on when it is connected to a working 12V power supply. I tried three different power supplies just to make sure.
When the unit is connected to a PC, the PC does not recognize that it has been plugged in. There is nothing in Device Manager to indicate when the device has been connected to a PC. Again, I have tried a desktop, and two laptops, and there is no response from any of them. Two machines are running Windows 10 Professional, and one is running Windows 10 Home. Two of the machines are in my house, and the third is in my observatory. I also tried several USB-A to USB-B cables that are also known to be working, too.
Nothing I have tried gets any response from the unit.
I have three telescopes, two of which have stepper motor focusers on them:
1. An 80mm f/7 APO that has a Moonlight focuser with a 12V ZWO EAF;
2. A 6”Ritchey-Chretien with a TS-Optics MONORAIL focuser, which has a USB-FOC.US motor and controller that is still working after almost 10 years of service; and
3. A 12” Meade SCT that has a Meade Zero Image Shift Focuser, which is the telescope that I want to use your DMFC with. The focuser continues to work with a JMI Motor focus controller that I’ve had since 2005. Eventually, I want to replace the DC motor in the ZIS focuser with a small stepper motor, which is why your DMFC is so attractive.
I contacted the owner of the company I purchased the DMFC from, and was advised to get in touch with you.
How do I return this unit for replacement or repair?
Thank you,
Roger Hill