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PuPBv2 Software Update 1.4.2 Win10 Problem

Posted: Tue Feb 02, 2021 9:48 pm
by Bjoern
Good evening everyone,
Yesterday I installed the update 1.4.2 on Win10. At first everything worked fine. The firmware was also updated without any problems. However, after some time I received another request from the software to install another update. I followed this request. Then the problem started...

Every time I open the control software, the window only appears on the desktop for a fraction of a second. It is then automatically minimised to the taskbar. Every attempt to maximise the window again has failed. The window is definitely not opened outside the visibility area, as I can see it briefly on the desktop before it is minimised. Therefore, I assume that it is not a Windows problem.

Attempts to uninstall and reinstall, even under a newly created folder in a different place, brought no change. The control window is automatically minimised to the taskbar.

In the end, I reinstalled the last version before the update. It works perfectly. There is no minimisation to the taskbar.

Any ideas what is happening here?

Many thanks and best regards
Björn

Re: PuPBv2 Software Update 1.4.2 Win10 Problem

Posted: Wed Feb 03, 2021 10:19 am
by Evans
It has to do with Windows and double monitor (or computers that have an extended desktop).
Please remove and re-download our software. We have applied a fix to prevent this

Re: PuPBv2 Software Update 1.4.2 Win10 Problem

Posted: Wed Feb 03, 2021 12:19 pm
by Bjoern
It works perfectly, thank you for fast support :P