Issue with Pegasus Astro Unity
Issue with Pegasus Astro Unity
Hello,
I am using the new Pegasus Astro Unity with a FocusCube 2 and a Ultimate Powerbox2 and a Motor Focus Kit Universal connected to the Ultimate Powerbox2.
Using Unity software I connect the Powerbox2 and the Motor Focus Kit without issue but can't connect the FocusCube 2.
I get an error message (see attachment).
In the main screen of the software, I can see both hardware.....
Using the FocusCube software, I have no issue, evrything is ok.
Thanks for any advice.
Regards
I am using the new Pegasus Astro Unity with a FocusCube 2 and a Ultimate Powerbox2 and a Motor Focus Kit Universal connected to the Ultimate Powerbox2.
Using Unity software I connect the Powerbox2 and the Motor Focus Kit without issue but can't connect the FocusCube 2.
I get an error message (see attachment).
In the main screen of the software, I can see both hardware.....
Using the FocusCube software, I have no issue, evrything is ok.
Thanks for any advice.
Regards
Re: Issue with Pegasus Astro Unity
Hello,
Please check any ERROR logs under Configuration -> Logs -> Server (tab)
You can click refresh button and check the ERROR (in red) logs at the end of the file
Please check any ERROR logs under Configuration -> Logs -> Server (tab)
You can click refresh button and check the ERROR (in red) logs at the end of the file
Re: Issue with Pegasus Astro Unity
Hello,
You will find part of "log" with some ERROR message.
Hope this help.
Regards
Eric
You will find part of "log" with some ERROR message.
Hope this help.
Regards
Eric
Re: Issue with Pegasus Astro Unity
You can expand each error message pressing the + symbol on the left.
We need to read the message of each error line.
We need to read the message of each error line.
Re: Issue with Pegasus Astro Unity
Hello,
Here is the details.
Let me know if it's ok ; I could do more test........
Thanks
Here is the details.
Let me know if it's ok ; I could do more test........
Thanks
- Attachments
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- Pegasus9.JPG (78.48 KiB) Viewed 94169 times
Re: Issue with Pegasus Astro Unity
Hi Eric,
Thanks for the screenshots.
We found the bug and we'll provide a fix by tomorrow.
Thanks for the screenshots.
We found the bug and we'll provide a fix by tomorrow.
Re: Issue with Pegasus Astro Unity
Hello,
Greats... Thanks a lot
I will download the fix and give it a try in the next days.
Thanks again
Regards
Eric
Greats... Thanks a lot
I will download the fix and give it a try in the next days.
Thanks again
Regards
Eric
Re: Issue with Pegasus Astro Unity
Hello,
I tried the new Unity software this evening but still can't connect the FocusCube2....
Here is the log with ERROR....
Thanks in advance
Eric
I tried the new Unity software this evening but still can't connect the FocusCube2....
Here is the log with ERROR....
Thanks in advance
Eric
Re: Issue with Pegasus Astro Unity
Hi Eric,
It is better to schedule an anydesk session so we can have a look of what is going on.
Please reach us at support@pegasusastro.com
It is better to schedule an anydesk session so we can have a look of what is going on.
Please reach us at support@pegasusastro.com