PC connection only works with USB2

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bthrel
Posts: 5
Joined: Fri Jun 25, 2021 12:01 pm

PC connection only works with USB2

Post by bthrel »

Hello,

I just recently acquired a Powerbox Advance. It is a great device and definitely simplifies my cabling, love the sleek design, in the top 5 best astro purchases I have made for sure. That said I have a small issue I hope you can help with. First outing things seemed fine, then for some reason my cameras started disconnecting/connecting over and over. I have un-installed and re-installed all drivers, and just updated to the most recent software/firmware you provide... still happening. However, if I move the PC cable to a USB2 port on the laptop, things stabilize. Im using a quality 3ft shielded USB 3 cable for the box to PC connection, and similar cables for the guide and main cameras. Do you have any suggestions on what else to try?

Best Regards

Brian
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Evans
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Re: PC connection only works with USB2

Post by Evans »

What is the power supply you have?
Most of these issues have to do with cabling or low current / voltage issues
bthrel
Posts: 5
Joined: Fri Jun 25, 2021 12:01 pm

Re: PC connection only works with USB2

Post by bthrel »

I have it running off a Bioenno 20Ah LiFePO4 Battery. The Pegasus unit reading in the 13V range with .1 to .5 AMP current draw.
bthrel
Posts: 5
Joined: Fri Jun 25, 2021 12:01 pm

Re: PC connection only works with USB2

Post by bthrel »

Turned out to be a bum USB3 cable. Replaced with a shorter quality cable and all issues resolved now. Love my Pocket Powerbox Advance
BriggTrim
Posts: 1
Joined: Mon Sep 06, 2021 7:06 am

Re: PC connection only works with USB2

Post by BriggTrim »

Hi....Why not attempt uninstall the PCIe connector and drivers, eliminate gadget than reboot PC with it uninstalled. Closure and reinstall everything to check whether it works than.

A few times they can get an undermined driver and simply need a new introduce/update.
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