Pocket Powerbox Advance Gen2 USB2 Drops Connections

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jtwaters
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Joined: Tue Oct 11, 2022 5:29 pm

Pocket Powerbox Advance Gen2 USB2 Drops Connections

Post by jtwaters »

Three times last night my Pocket Powerbox Advance Gen2 dropped the USB2 connections. I am running the current Unity release. Is this a known problem and is it being addressed? I am getting ready to scrap the Powerbox. The USB2 cables are good and I am using the Pegasus 12volt power supply.

Jim
Phoenix, AZ
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Evans
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Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections

Post by Evans »

There is no such issue. Either you have a USB cable issue (long cables) or USB pin contact issue.
jtwaters
Posts: 3
Joined: Tue Oct 11, 2022 5:29 pm

Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections

Post by jtwaters »

As I said the cables are good (new) and also under 10". Both ports get dropped - auto-guider and FocusCube2. I have no issues with the USB3 port.
Graeme
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Joined: Wed Jan 18, 2023 9:54 am

Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections

Post by Graeme »

At least you got a response!
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Evans
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Re: Pocket Powerbox Advance Gen2 USB2 Drops Connections

Post by Evans »

The official support channel is not this forum. This is a user forum and we do not provide customer support via this channel.
You can reach us at support@pegasusastro.com
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