PuPBv2 Software Update 1.4.2 Win10 Problem

Feature requests / 3rd party software development
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Bjoern
Posts: 5
Joined: Mon Feb 01, 2021 11:12 pm

PuPBv2 Software Update 1.4.2 Win10 Problem

Post by Bjoern »

Good evening everyone,
Yesterday I installed the update 1.4.2 on Win10. At first everything worked fine. The firmware was also updated without any problems. However, after some time I received another request from the software to install another update. I followed this request. Then the problem started...

Every time I open the control software, the window only appears on the desktop for a fraction of a second. It is then automatically minimised to the taskbar. Every attempt to maximise the window again has failed. The window is definitely not opened outside the visibility area, as I can see it briefly on the desktop before it is minimised. Therefore, I assume that it is not a Windows problem.

Attempts to uninstall and reinstall, even under a newly created folder in a different place, brought no change. The control window is automatically minimised to the taskbar.

In the end, I reinstalled the last version before the update. It works perfectly. There is no minimisation to the taskbar.

Any ideas what is happening here?

Many thanks and best regards
Björn
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Evans
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Posts: 504
Joined: Wed Dec 02, 2020 3:06 pm
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Re: PuPBv2 Software Update 1.4.2 Win10 Problem

Post by Evans »

It has to do with Windows and double monitor (or computers that have an extended desktop).
Please remove and re-download our software. We have applied a fix to prevent this
Bjoern
Posts: 5
Joined: Mon Feb 01, 2021 11:12 pm

Re: PuPBv2 Software Update 1.4.2 Win10 Problem

Post by Bjoern »

It works perfectly, thank you for fast support :P
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