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Issue with Pegasus Astro Unity
Posted: Sun Feb 27, 2022 4:48 pm
by Eric78
Hello,
I am using the new Pegasus Astro Unity with a FocusCube 2 and a Ultimate Powerbox2 and a Motor Focus Kit Universal connected to the Ultimate Powerbox2.
Using Unity software I connect the Powerbox2 and the Motor Focus Kit without issue but can't connect the FocusCube 2.
I get an error message (see attachment).
In the main screen of the software, I can see both hardware.....
Using the FocusCube software, I have no issue, evrything is ok.
Thanks for any advice.
Regards
- Pegasus.JPG (14.44 KiB) Viewed 93918 times
Re: Issue with Pegasus Astro Unity
Posted: Sun Feb 27, 2022 5:26 pm
by Evans
Hello,
Please check any ERROR logs under Configuration -> Logs -> Server (tab)
You can click refresh button and check the ERROR (in red) logs at the end of the file
Re: Issue with Pegasus Astro Unity
Posted: Mon Feb 28, 2022 5:01 pm
by Eric78
Hello,
You will find part of "log" with some ERROR message.
Hope this help.
Regards
Eric
- Pegasus2.JPG (191.77 KiB) Viewed 93908 times
- Pegasus3.JPG (197.19 KiB) Viewed 93908 times
- Pegasus4.JPG (210.09 KiB) Viewed 93908 times
Re: Issue with Pegasus Astro Unity
Posted: Mon Feb 28, 2022 6:52 pm
by Evans
You can expand each error message pressing the + symbol on the left.
We need to read the message of each error line.
Re: Issue with Pegasus Astro Unity
Posted: Tue Mar 01, 2022 12:27 pm
by Eric78
Hello,
Here is the details.
Let me know if it's ok ; I could do more test........
Thanks
- Pegasus7.JPG (72.46 KiB) Viewed 93901 times
- Pegasus8.JPG (55.35 KiB) Viewed 93901 times
- Pegasus7.JPG (72.46 KiB) Viewed 93901 times
Re: Issue with Pegasus Astro Unity
Posted: Tue Mar 01, 2022 12:28 pm
by Eric78
- Pegasus6.JPG (97.6 KiB) Viewed 93901 times
- Pegasus5.JPG (128.37 KiB) Viewed 93901 times
- Pegasus4.JPG (101.93 KiB) Viewed 93901 times
Re: Issue with Pegasus Astro Unity
Posted: Tue Mar 01, 2022 12:28 pm
by Eric78
- Pegasus2.JPG (106.87 KiB) Viewed 93901 times
- Pegasus3.JPG (57.55 KiB) Viewed 93901 times
Re: Issue with Pegasus Astro Unity
Posted: Tue Mar 01, 2022 12:42 pm
by Evans
Hi Eric,
Thanks for the screenshots.
We found the bug and we'll provide a fix by tomorrow.
Re: Issue with Pegasus Astro Unity
Posted: Tue Mar 01, 2022 3:36 pm
by Eric78
Hello,
Greats... Thanks a lot
I will download the fix and give it a try in the next days.
Thanks again
Regards
Eric
Re: Issue with Pegasus Astro Unity
Posted: Thu Mar 03, 2022 11:07 pm
by Eric78
Hello,
I tried the new Unity software this evening but still can't connect the FocusCube2....
Here is the log with ERROR....
Thanks in advance
Eric
- Pegasus11.JPG (107.92 KiB) Viewed 93846 times
- Pegasus12.JPG (113.93 KiB) Viewed 93846 times
- Pegasus13.JPG (89.07 KiB) Viewed 93846 times
Re: Issue with Pegasus Astro Unity
Posted: Thu Mar 03, 2022 11:07 pm
by Eric78
- Pegasus14.JPG (79.13 KiB) Viewed 93846 times
- Pegasus15.JPG (72.77 KiB) Viewed 93846 times
Re: Issue with Pegasus Astro Unity
Posted: Wed Mar 09, 2022 5:00 pm
by Evans
Hi Eric,
It is better to schedule an anydesk session so we can have a look of what is going on.
Please reach us at
support@pegasusastro.com