Issue with Pegasus Astro Unity

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Eric78
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Joined: Sun Feb 27, 2022 4:22 pm

Issue with Pegasus Astro Unity

Post by Eric78 »

Hello,
I am using the new Pegasus Astro Unity with a FocusCube 2 and a Ultimate Powerbox2 and a Motor Focus Kit Universal connected to the Ultimate Powerbox2.
Using Unity software I connect the Powerbox2 and the Motor Focus Kit without issue but can't connect the FocusCube 2.
I get an error message (see attachment).
In the main screen of the software, I can see both hardware.....
Using the FocusCube software, I have no issue, evrything is ok.

Thanks for any advice.
Regards
Pegasus.JPG
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Evans
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Re: Issue with Pegasus Astro Unity

Post by Evans »

Hello,
Please check any ERROR logs under Configuration -> Logs -> Server (tab)
You can click refresh button and check the ERROR (in red) logs at the end of the file
Eric78
Posts: 8
Joined: Sun Feb 27, 2022 4:22 pm

Re: Issue with Pegasus Astro Unity

Post by Eric78 »

Hello,
You will find part of "log" with some ERROR message.
Hope this help.

Regards
Eric
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Pegasus3.JPG
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Pegasus4.JPG
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Evans
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Re: Issue with Pegasus Astro Unity

Post by Evans »

You can expand each error message pressing the + symbol on the left.
We need to read the message of each error line.
Eric78
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Joined: Sun Feb 27, 2022 4:22 pm

Re: Issue with Pegasus Astro Unity

Post by Eric78 »

Hello,
Here is the details.
Let me know if it's ok ; I could do more test........

Thanks
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Pegasus8.JPG
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Attachments
Pegasus9.JPG
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Eric78
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Re: Issue with Pegasus Astro Unity

Post by Eric78 »

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Pegasus4.JPG
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Eric78
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Re: Issue with Pegasus Astro Unity

Post by Eric78 »

Pegasus2.JPG
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Pegasus3.JPG
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Evans
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Re: Issue with Pegasus Astro Unity

Post by Evans »

Hi Eric,
Thanks for the screenshots.
We found the bug and we'll provide a fix by tomorrow.
Eric78
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Joined: Sun Feb 27, 2022 4:22 pm

Re: Issue with Pegasus Astro Unity

Post by Eric78 »

Hello,

Greats... Thanks a lot
I will download the fix and give it a try in the next days.

Thanks again
Regards
Eric
Eric78
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Joined: Sun Feb 27, 2022 4:22 pm

Re: Issue with Pegasus Astro Unity

Post by Eric78 »

Hello,
I tried the new Unity software this evening but still can't connect the FocusCube2....
Here is the log with ERROR....

Thanks in advance
Eric
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Pegasus13.JPG
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Eric78
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Re: Issue with Pegasus Astro Unity

Post by Eric78 »

Pegasus14.JPG
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Pegasus15.JPG
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Evans
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Re: Issue with Pegasus Astro Unity

Post by Evans »

Hi Eric,
It is better to schedule an anydesk session so we can have a look of what is going on.
Please reach us at support@pegasusastro.com
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