It is compatible and requires our cable (SKU: PEG-CMOT-RJ45DB9) and a gender change only adapter. https://pegasusastro.com/products/power-motor-cables/ I've purchased the cable and still I get nothing. The software shows version 3.1 but this is definitely not a 3.1 dual motor focuser. What am I mis...

I purchased a used dual motor focuser to go with a motor focus kit motor but I cannot get it to make the motor move. The controller has the db9 connection and the motor has the rj42 connection. I got the adapter to connect a rj cable to the db9 but nothing happens. are these not compatible?