I got exact same error message. Submitted ticket to Pegasus Astro and got the following response from George K: Go to Unity platform -> Information tab -> Channel info and check the Wi-Fi signal quality. If the signal is or falls below 40% a firmware update cannot be successfully performed. Also, i...

This past weekend, I finally tried updating the firmware on my older PPBA using my AMD Ryzen 7 laptop, instead of the Mele Quieter 2 mini pc that I use for imaging with that particular PPBA. The only connections I made were 12VDC to the PPBA, and a 15' USB 3.0 cable from my laptop to the PPBA, desp...

I glad that it worked :) My suspicion is that either the AMD chipset or the faster PC being able to respond to USB bus events quicker were what solved it. My guess is that on the slower PCs, they get stuck waiting looking a response to the "update firmware" command which has already gone ...

I don't know if this will be good news or bad news to the others of you suffering here. I work in IT, so I have access to a *LOT* of PCs. Having tried my 3 own Astro PCs, I then started trying with a number of my work PCs. I loaded the latest ASCOM (6.6SP2) and most recent Unity version. On the 6th ...

I'm pretty sure I've tried with both Win10 and Win11 - works with my 2 newer PPBA units whichever way I try, fails on the older unit from either OS. I have got a support ticket in with Pegasus that was receiving attention. Last I heard was a couple of weeks back along the lines of an idea that the o...

I've put a recording of it happening here for info: https://1drv.ms/v/s!AmNhrQ8-Ae6e0Wt8CZ2LSkeQ2phH?e=zUlTyL It gets stuck very early on in the upgrade process when trying to signal the box to go into firmware update mode. If you press Quit then it gives up - or Continue (as in the video) gets stuc...

Just done a re-check on 2.10.1 - same issue still. Beyond annoying.
Raised another support ticket, but I'm honestly not expecting much. I'd suggest all of us struggling should raise direct support queries and also notify your suppliers.

It's almost like the older PPBAs can't use these newer versions.
The lack of response from Pegasus is very disappointing

Haven't seen any response from Pegasus here either - you'd think they would confirm or at least comment.

Anyone else getting an update error on PPBA f/ware 2.9.1

My current rev is 2.6 and on startup Unity is offering me 2.9.1 but then failing. Screen cap of error box attached, not sure if there are also logs somewhere that I could add